Why Choose Us

Why Choose The iRoc Experience
The iRoc Experience team have developed and mastered the art of exceptional customer service.We understand and appreciate the value of good customer service and have spent years learning and developing tools and skills that work in all industries. It is our desire to impart this knowledge with our clients in order to Help them Build a Customer-Focused Culture.

Our programs are not the typical programs that don’t create changes once completed. We follow the training methodologies that are needed for customer service and implement workshop follow-ups that helps you to reinforce what was taught so that the people have the opportunity to master the skills.

Experienced Instructional Staff
Our trainers at iRoc Experience have extensive backgrounds in Corporate Training with successful experience in Business Consulting, Banking, Human Resources and Training Delivery.
They also undergo a minimum of 150 hours of in-house development before they are certified as trainers. Our trainers must meet our rigorous quality standards, and re-qualify regularly. This means that they have attained the highest level of quality in the industry.
Our extensive, combined years of experience in Training and Organizational Development saves our clients time and increases their confidence in the process. Our deep and varied industry knowledge and business experience enable us to develop programs efficiently and provide insight to your management team. Our delivery style is interactive and dynamic and we do not simply read from the book. We engage your employees in the process.

Training That Aligns to Your Industry and Your Business
The iRoc Experience clients come from a variety of industries and have between 4 and 3000 employees. We believe that every business is unique and the training and training solutions should be unique as well. We listen to our clients and work closely with them to develop solutions tailored to their needs.
All business training solutions are geared towards helping you improve business results. Pre-training assessments and post training follow up ensures that the training investment meets our client’s needs.

Business Knowledge That Your Employees Really Use
We bring knowledge and skill together to make positive changes in behavior that bring powerful results! We help your employees understand what they need to know and how they need to use this knowledge when they are communicating with customers or other employees. There are also plenty of practice opportunities during training to help ensure that the training sticks.
Training works when you integrate it into the systems and processes of the business. We consult with our clients on how to integrate what employees learn into what they do at the workplace. We continually update our materials and ideas to support the changing needs of our clients.